Return & Exchange Policy

We offer a return and exchange policy allowing you to request a return or exchange within 7 days of receipt, provided the following conditions are met:

Applicable Situations ✅

① The product has quality issues;

② The product was damaged during shipping;

③ The wrong item was shipped or it does not match the order, provided the item remains in a condition suitable for resale.

Situations Not Eligible for "No-Reason" Returns ❌

① Personalized or custom-made items;

② Items that have been used (for electronic products, powering on the device constitutes use);

③ Signs of wear on functional components, accessories, or the product's exterior;

④ Outer packaging is severely damaged or missing (excluding damage from necessary inspection upon unboxing), rendering the item unsuitable for resale;

⑤ Items unsuitable for return due to their nature, where you acknowledged this fact at the time of purchase;

⑥ Other circumstances that prevent the item from being resold.

Return/Exchange Application Process 📝

Returns/Exchanges for Personal Reasons: Within 7 days of receipt, and provided the item is suitable for resale, please email our after-sales service center. Customer service will process your request within 1–3 business days; you are responsible for all shipping costs.

Returns/Exchanges Due to Quality Issues: Within 7 days of receipt, please email service@mail.wocxuy.com to submit a request. Customer service will process it within 1–3 business days; the company will cover the shipping costs.

Refund Processing: Once your return request is approved, you may arrange the return shipment directly with the courier. We will process the refund within 15 business days of receiving the returned item.

Please include your order number, name, and contact phone number in your email, or contact our 24-hour online customer service.