Shipping Terms
Payment Methods 💳
You can shop according to your preferences and choose the "Cash on Delivery" option when placing your order. For returns, please refer to the store's return and exchange policy. If you have any questions after receiving your items, feel free to contact our online customer service; we are available 24/7!
Shipping Details 🚛
Shipping Fee: Free shipping store-wide!
Dispatch Time: Orders will be shipped in the order received within approximately 3 business days of successful payment (shipping continues as usual on weekends and public holidays).
Delivery Time: Estimated delivery within 7–10 business days after dispatch.
Delivery & Receipt:
Please ensure you provide an accurate delivery address and contact number where the package can be signed for.
Please inspect the package upon delivery: check the quantity of items, the condition of the outer packaging, and the completeness of the packing list. You have the right to refuse delivery if the outer packaging is damaged or the seal is broken.
If you cannot sign for the package yourself, you may authorize someone else to do so; the authorized person must inspect the goods according to the requirements above. Couriers are responsible only for delivering the package to the designated address; acceptance by anyone at that address (e.g., receptionists, security guards) counts as a valid delivery, though personal receipt by the specific addressee is not guaranteed.
For security reasons, order details cannot be modified once the order is successfully submitted; please double-check your address and phone number before placing your order. We apologize for any inconvenience.
Handling Undeliverable Orders ⏳
If an order cannot be delivered due to an incomplete address or incorrect phone number, the courier will hold the package for 5 business days. We will notify you via email; please reply or contact customer service promptly. If no response is received within 5 days, we will arrange for the return of the goods and issue a refund. We sincerely apologize for any inconvenience caused.
Returns, Exchanges, and Refunds 🔄
You may apply for a full refund if the product has quality issues.
Please refer to the product sales page and the checkout process for specific return/exchange methods and conditions.
When returning items, please ensure the product, free gifts, accessories, packaging, and accompanying documents remain intact. If an invoice was issued, it must be returned along with the items, and relevant legal documents (such as a credit note) must be signed; otherwise, we reserve the right to refuse the request. You acknowledge and agree that when you request a return or exchange, or require a refund due to reasons such as our inability to fulfill the order or contract cancellation, we will process the necessary documentation—such as invoices or credit notes—in accordance with relevant regulations.
Delivery FAQs ❓
Q1: Can I specify a delivery time when placing an order?
A1: The specific delivery timeframe depends on the service standards of the "shipping carrier" listed in your order details.
Q2: How do I file a complaint about the courier service?
A2: Please contact the local service hotline of the "shipping carrier" listed in your order details.
Q3: How long does delivery take after the order is shipped?
A3: Generally, delivery occurs within 7 business days (excluding Sundays) after the order is dispatched.
Q4: What should I look out for when receiving and inspecting the package?
A4: Please ensure the outer packaging is intact; you may refuse delivery if there is any damage.
Q5: Do I need to provide identification when receiving the package?
A5: No. Couriers are only responsible for delivery to the designated address; anyone at that address may sign for the package, so personal receipt is not guaranteed.
Q6: What should I do if someone else signed for my order?
A6: Please contact the local customer service department of the "shipping carrier" listed in your order details to resolve the issue.
Q7: How can I track the delivery status with the logistics partner?
A7: Please visit the official website or app of the "shipping carrier" listed in your order details to track your shipment.
If you have any questions regarding our delivery terms, please feel free to contact us:
📧 service@mail.wocxuy.com
We are online 24/7 to assist you!